Applications Engineer, Advanced


DETAILS

Location: Monett, MO, MO, 65708-8215
Employee Type: full time
Experience: 2 - 5 years
Education: Highschool GED
Travel Required: none

DESCRIPTION

SUMMARY

Under general supervision, provides technical support to customers, product specialists and consultants with regards to technology products.

 

ESSENTIAL FUNCTIONS




  • Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.


  • Checks out and approves operational quality of system equipment.


  • Instructs customers in the operation and maintenance of the system.


  • Performs on-site or remote customer work including design, installations, repairs, testing, upgrades and/or maintenance on technical products.


  • Identifies customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.


  • Instructs customers in the operation and maintenance of the system.  Resolves customer problems and answers questions.


  • Serves as liaison between the company and customers.


  • Conveys customer feedback to technical design and engineering staff.


 

MINIMUM QUALIFICATIONS




  • High school diploma or equivalent required.  Associate or Bachelor’s degree preferred.


  • Minimum of five years of experience in related field; or


  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


 

KNOWLEDGE AND SKILLS




  • A seasoned, experienced professional with a full understanding of area of specialization.  Works on moderately complex and diverse projects.  Exercises good judgment in selecting methods and techniques for obtaining solutions.


  • Strong knowledge of JHA product(s) supported and strong knowledge of other products.


  • Strong programming knowledge.


  • Able to meet deadlines.


  • Strong communication and customer interaction skills.  Able to provide outstanding customer service to JHA customers.


  • Able to identify and resolve application and service issues.


 

WORKING CONDITIONS




  • Typical office setting with environmentally controlled conditions.


  • Able to work extended hours as business needs dictate.


 

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:




  • Complete quality work within deadlines.


  • Interact professionally with other employees, customers and suppliers.


  • Work effectively as a team contributor on all assignments.


  • Communicate and coordinate work efforts with other employees, customers and suppliers.


  • Perform other duties as assigned. 


  • Attend work regularly based on the assigned schedule.



REQUIREMENTS


Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

EOE-M/F/V/D


THIS JOB IS DELETED

COMPANY

Jack Henry and Associates
663 W. Hwy 60

Monett, MO 65708-8215
UNITED STATES