IT Client Support Analyst


Location: Toronto, ON, M5C 2V9
Employee Type: full time
Experience: 2 - 5 years
Education: Associate degree
Travel Required: none


A Wealth of Opportunity awaits you at DundeeWealth
You will have the opportunity to…
  • Utilize your technical proficiency with various software and hardware products to provide telephone/hands-on technical support to corporate office users and remote users.
  • Provide Level 1 and Level 2 technical support for the IT environment, using both L1 troubleshooting (telephone and remote takeover) and L2 resolution (onsite repair).


Key Responsibilities:


  • Provide telephone/hands-on technical support to corporate office users and remote users running current Microsoft Windows operating systems, Microsoft Office Suite, and a large number of shrink-wrap and custom applications within specified service levels;
  • Setup/terminate accounts in Windows Active Directory Environment, Microsoft Exchange, RightFax, Blackberry Enterprise Manager, and various other applications within specified service levels;
  • Track all requests for technical support in the Incident Monitor ticketing system;
  • Ensure updates are done in an accurate and timely manner;
  • Escalate to other support towers as required;
  • Maintain inventory of all computer software, hardware, and peripherals for corporate offices;
  • Schedule warranty service repairs for workstations and printers as required and ensure vendor service level agreements are met;
  • Assist in corporate moves and department projects as needed;
  • Ensure high customer service and satisfaction levels;
  • Manage deployment of patches and upgrades to company desktop environment;
  • Create, manage, standardize, and deploy corporate workstation images;
  • Some manual labour (lifting and moving computer equipment) is required; and
  • Perform all other tasks and duties as assigned;


Skills and Experience:


  • Must have a solid understanding of current MS Windows operating systems, MS Office suites and variety of commonly used applications;
  • Minimum of 3 years’ experience with computer software/hardware troubleshooting and technical support in a business environment, providing both phone and onsite support;
  • Experience using imaging software to create update and deploy desktop and laptop images would be an asset;
  • Must have a high level of organizational skills and experience/ability working in a complicated and fast-paced environment, which demands heavy multi-tasking;
  • Strong written and verbal skills required to provide detailed documentation of work;
  • Ability to provide support in a calm, professional demeanor with a focus on customer service;
  • Familiarity with Dell and HP hardware is preferred;
  • Must be flexible with schedule that includes nights, weekends, holidays, and on-call support; and
  • Bilingualism (English and French) would be an asset.

Addressing your financial needs as well as your overall health and well-being are top priorities at the Scotiabank Group. We are committed to offering a competitive Total Rewards package.




1 Adelaide Street East, 28th Floor

Toronto, ON M5C 2V9