Program Supervisor


DETAILS

Location: Somerset, NJ, 08873
Employee Type: full time
Experience: 2 - 5 years
Education: Highschool GED
Travel Required: none

DESCRIPTION

Job Summarv:
Supervises all Patient Assistance Program customer service activities, data entry, order fulfillment, etc., within specific PAP department.

Key Job Responsibilities:
(Duties may include, but not limited to all or some of the following)
• Supervise and direct the activities of the PAP personnel
• Assure timely processing of applications
• Monitor calls handled by CSAs
•Insure adherence to the program SOPs and business rules
• Provide training and ongoing performancefeedback for CSAs and Data Entry Administrators
•Complete bi-weekly time sheets and distribution of pay checks
• Handle escalated calls into the PAP
• Oversee daily staff coordination
• Interact with distribution center
• Run daily department reports
• Review external correspondencesfrom PAP
• Provide phone coverage
• Troubleshootinternal processes
• Measure performance against standards
• Act on manager'sbehalf in her/his absence
• Interact with IT/IS department
• Work in conjunction with Department Manager regarding day-to-day activities and continuousprocess design improvement



REQUIREMENTS

 

Job Qualifications:
 
Education:
Required: Associate Degree or demonstrated relevant work experience
 
Preferred:
•     2+ years in professional experience customer service, pharmaceutical, medical, insurance, call center, or related field
•     2+ years PAP/call center experience preferred
•     Strong knowledge of patient assistance programs
•     In depth knowledge of customer service operations
 
Skills Required:
•     Good interpersonal  skills
•     Customer focused
•     Ability to handle multiple tasks and solve complex problems
•     Management techniques
•     Team player/consensus builder
•     Ability to write/speak clearly and concisely
•     Ability to interact with a diverse group
•     Strong organizationalskills
•     Good presentation skills
•     Bilingual a plus

 

 

Benefits: At inVentiv health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance.

 

  EOE: inVentiv health & its Clients are equal opportunity employers and are committed to employing a diverse workforce.



THIS JOB IS EXPIRED

COMPANY

InVentiv Health


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