Solution Specialist, Advanced


Location: Remote, TX, 75013
Employee Type: full time
Experience: 2 - 5 years
Education: Highschool GED
Travel Required: 60%



Solutions Specialists are the primary product resource for the field sales force. Solutions Specialists are responsible for actively driving and managing the application evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for their product responsibility. The Solutions Specialist must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.



  • Keen ability to understand and document, through due diligence efforts, customer requirements
  • To effectively discuss and position Jack Henry Internet Delivery, Check Image and Merchant Capture products and solutions.
  • Reviewing customer operations for improving business process opportunities
  • Designing and coordinating product presentations based on the necessities and competitive sales condition
  • To convey customer requirements to Product Management teams
  • To respond to functional and technical elements of RFIs/RFPs
  • Lead contributor to account solution definition and review
  • Demonstrating an in-depth understanding of the Internet Delivery, Check Image and Merchant Capture products, functions, features and benefits
  • Improving product specification layout and detail according to the distinguishing features of a company products
  • Performing customer needs assessments and solution finding sessions
  • Providing responses for product and technical requests
  • Coordinating meetings, conference calls, strategy sessions and agenda development
  • Providing specifications and quotes to prospective clients
  • Controlling customer expectations in order to maintain satisfied customers.
  • Requesting and coordinating resources required to support sales department
  • Identifying product capability gaps or functionality limitations to define alternatives using partners, product enhancements, etc.
  • Conceptualizing and communicating how company products and services affect opportunities and sales exposure within the organization
  • Participation at user groups, conferences, tradeshows, and other events as required by Sales Management and Product Marketing



  • Expert knowledge and good understanding of banking and industry business issues.
  • Expert knowledge and good understanding of Jack Henry Internet Delivery, Check Image and Merchant Capture solutions.
  • Proven success-presenting technology as business solution.
  • Proven success selling in complicated sales surroundings with both technical and business buyers.
  • Able to make effective presentations in time constrained situations.
  • Able to prioritize the work in multi-tasking environment.
  • Able to meet tight deadlines and follow up on commitments.
  • Strong selling and sales aptitude.
  • Effective verbal, written and presentation skills.
  • Excellent inter-personal, technical presentation and communications skills
  • Effective team leading ability and management of technical resources for meeting account needs.
  • Proven team player


Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Must be prepared for extensive travel.

  • 4-year degree in sales, marketing, computer science, engineering, science, mathematics, psychology or business related fields
  • 3-5+ years relevant experience in Banking
  • Experience and familiarity of Jack Henry products and line of business a plus
  • Demonstrated ability to manage complex customer interactions in various account situations
  • Advanced knowledge of Microsoft Office product suite.


Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.




Jack Henry and Associates
663 W. Hwy 60

Monett, MO 65708-8215