Application Support Analyst (SQL / Banking)


DETAILS

Location: Hoover, AL, 35242
Employee Type: full time
Experience: 2 - 5 years
Education: Highschool GED
Travel Required: none

DESCRIPTION

SUMMARY

Application Support Analyst needed for the Hoover, AL location.  Under moderate supervision, provides application training and problem resolution to customers. Person must follow -up with customers and ensure complete satisifaction with products and service.
 

ESSENTIAL FUNCTIONS

  • Analyzes the customer’s existing products/processes and consults with customer.
  • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc).   Ensures related business processes will run on software.
  • Provides software support/guidance by answering questions on function, features and usage of software products.  Support will be done remotely.
  • Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
  • Maintains effective communication with customer throughout entire project/case.
  • Identifies/maintains customer issues and ensures proper resolution.  Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
  • Prepares training materials and documentation for customers and internal users.

 

MINIMUM QUALIFICATIONS

  • Associate’s or Bachelor’s degree preferred.
  • Knowledge of Microsoft SQL (querying and basic table structure a plus)
  • Basic server/network knowledge a plus
  • Banking knowledge specifically in Fraud or BSA a plus
  • Minimum of 18 months experience in applications analysis, software implementation or related field;
  • Love of computers and troubleshooting a plus
  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

 

KNOWLEDGE AND SKILLS

  • Developing professional expertise.  Works on non-complex to projects with no supervision and/or moderately complex projects with supervision/ technical assistance.  Exercises judgment within defined procedures and practices.
  • General knowledge in the following areas: 
  • Financial/credit union or related industry.
  • Fraud or Bank Secrecy Act (BSA) a plus.
  • Knowledge of Microsoft SQL (querying and basic table structure a plus).
  • JHA products, equivalent competitor products, and understanding of application functions. 
  • Computer skills with knowledge of applications including Microsoft Office Suite. General knowledge of information systems.
  • Business operations and procedures including concepts, structures, etc.
  • Able to:
  • Analyze/convert customer information and processes for setup in JHA system.  Analyze business information and processes.
  • Train customers to use JHA software.
  • Work with all levels of personnel and communicate complex information in user-friendly terms.
  • Detailed troubleshooting complex situation both software, hardware and network. 

 

WORKING CONDITIONS

  • Typical office setting with environmentally controlled conditions.
  • Able to work holidays, weekends, or extended hours as business needs dictate.  Periodic assignment to after-hours support.
  • Rotation of an afterhours on-call shift. (Approximately 4 -5 weeks a year)
  • Travel may be required as business needs dictate.

 

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:

  • Complete quality work within deadlines.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Communicate and coordinate work efforts with other employees, customers and suppliers.
  • Perform other duties as assigned. 
  • Attend work regularly based on the assigned schedule.


REQUIREMENTS


Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

EOE-M/F/V/D

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THIS JOB IS DELETED

COMPANY

Jack Henry and Associates
663 W. Hwy 60

Monett, MO 65708-8215
UNITED STATES