Warranty Clerk - Porsche Centre Langley



DETAILS

Location: Langley, BC, V3A 0C2
Employee Type: full time
Experience: 2 - 5 years
Education: Highschool GED
Travel Required: none

DESCRIPTION

  

We are currently seeking a progressive and self-motivated full-time Warranty Clerk to join our Service Department team at Porsche Centre Langley.
 
Reporting to the Fixed Operations Manager, as a Warranty Clerk your responsibilities include but are not limited to the following:
 
  • Invoicing and processing daily warranty claims
  • correcting rejected claims to ensure compliancy with OEM requirements
  • Entering Warranty Credit Statements and processing Warranty Aging Reports
  • Maintaining an effective warranty claim filing system
  • Following proper paper flow procedure for service department
  • Verifying and updating customer information on manufacturers system
  • Control and track courtesy vehicles and their condition
  • Working to improve dealership CSI and overall customer satisfaction
 
Minimum qualifications include:
 
  • Have a minimum of 3 years of warranty experience with a luxury automotive brand
  • Have knowledge of techniques of customer service and retention
  • Ability to maintain records and prepare reports as necessary
  • Ability to work efficiently with technicians and service advisors to enhance a customer's service experience
  • Ability to operate assigned equipment
  • Ability to make sound decisions in a manner consistent with company policy
  • Reynolds & Reynolds experience is an asset
  • Be familiar with all aspects of the Porsche Brand
 
Applications close by September 25, 2014
 
Please apply online or send us your resume and cover letter to hr.langley@porschelangley.com (Please make sure to quote the Job Title in the subject line).



REQUIREMENTS



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COMPANY

Porsche Centre Langley
13251 Smallwood Place

Richmond, V6V 1W8
CANADA